Terms and Conditions for Landscaping Coneyhall
These Terms and Conditions set out the basis on which Landscaping Coneyhall provides garden and outdoor property maintenance services to residential and commercial clients. By requesting a quote, accepting a proposal, or making a booking, you agree to be bound by these terms. They are intended to create a clear and fair agreement so that both the client and the service provider understand the scope of work, the process for booking, the payment rules, the standards of conduct expected on site, and the limits of liability. These terms apply to all works arranged with Landscaping Coneyhall services, whether the project is a one-off task or part of a scheduled programme.
The services covered may include lawn care, planting, hedge work, soil preparation, garden clearance, patio and pathway upkeep, seasonal tidying, fence-related soft landscaping tasks, and other outdoor works agreed in writing. Any work that falls outside the agreed specification is treated as additional work and may require a revised price or a separate booking. The client is responsible for checking that the description of the services matches their expectations before confirming the appointment. Where a site has special access needs, hazardous conditions, buried services, or fragile surfaces, this must be disclosed before the work begins.
These terms are written in a general legal format and are intended to support a professional, clear, and lawful service relationship. They do not override any statutory rights that apply under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force. In these terms, references to we, us, and our mean the landscaping provider, and references to you and your mean the client or the person making the booking.
Booking Process
All bookings for landscaping Coneyhall work begin with an enquiry and a description of the required services. Once the client provides the relevant information, we may offer an estimate, arrange a site visit, or request photographs and measurements where suitable. Any quotation provided is based on the information supplied at that time and may be adjusted if the actual conditions differ from those described. A quote is usually valid for a limited period and may be withdrawn or revised if material costs, availability, or the scope of work change before acceptance.
To confirm a booking, the client must accept the quotation or written proposal and, where requested, pay any deposit or booking fee. A booking is not secured until we have confirmed it in writing or by another clear record of acceptance. We may decline a booking if the work is outside our service scope, if access or safety conditions are unsuitable, or if we do not have availability within the required period. For regular maintenance agreements, dates may be scheduled in advance, but seasonal weather, plant conditions, and site access may affect timing. The client should ensure that someone with authority is available to approve access or key decisions if required.
Where the booking depends on specific materials, permits, access arrangements, or preparation by the client, the client must complete those arrangements before the agreed start date. Delays caused by incomplete access, missing approvals, or changes to the worksite may result in rescheduling charges or additional waiting time. If a client requests changes to the agreed specification after booking, we may revise the price, timeline, and labour allocation. Any change is effective only when agreed in writing. The same process applies to any added task, alteration to materials, or extension of time on site.
Payments
Payment terms for Landscaping Coneyhall will be set out in the quotation, invoice, or service agreement. Unless otherwise stated, invoices are payable within the period stated on the invoice. We may require a deposit before work starts, particularly for larger projects, special-order materials, or bookings that reserve time in advance. Deposits are used to secure labour and administration and may be non-refundable except where required by law or where we cancel the booking without fault on your part. Failure to pay a deposit on time may result in the booking being released.
All prices are normally quoted in pounds sterling and may be stated inclusive or exclusive of VAT, depending on the applicable tax position at the time of invoicing. If VAT applies, it will be added in accordance with the law. Unless expressly stated otherwise, prices are based on standard working hours, reasonable site access, and the scope outlined in the quotation. Additional charges may apply for urgent call-outs, out-of-hours attendance, difficult access, waste disposal, extended labour, waiting time, or services outside the original agreement. We reserve the right to issue part invoices for staged work or for materials purchased in advance.
Late payment may lead to interest, recovery costs, or suspension of further work, to the extent permitted by law. If a payment is overdue, we may pause service delivery until the account is brought up to date. Any dispute over an invoice should be raised promptly and in good faith, with reference to the specific item in question. A disputed invoice does not remove the obligation to pay the undisputed portion by the due date. We may also require cleared funds before releasing ordered materials or completing final stages of a project where substantial supplier costs have already been incurred.
Cancellations, Rescheduling and Client Responsibility
Bookings may be cancelled or rescheduled by the client, but notice should be given as early as possible so that time and resources can be reallocated. If cancellation occurs after a booking has been confirmed, we may retain part or all of any deposit to cover administration, reserved labour, and lost scheduling opportunities, unless a different arrangement is stated in writing or the law requires otherwise. If materials have been specially ordered, the client may also be charged for those costs if they cannot be returned or reused. For larger projects, a graduated cancellation charge may apply depending on how close the cancellation is to the planned start date.
If the client asks to move an appointment and we can accommodate the change, the booking will be transferred to the next available date. However, there is no guarantee that the original slot can be retained. Where repeated rescheduling occurs, we may treat the booking as cancelled and issue a revised invoice for work already undertaken, materials purchased, or time reserved. If we need to reschedule due to weather, safety concerns, supply issues, or circumstances beyond our reasonable control, we will make reasonable efforts to find an alternative date, but we will not be liable for indirect losses caused by the delay.
Clients must ensure that the site is reasonably accessible and safe for work to begin. This includes arranging access to gates, driveways, power points, water supply, and any locked areas required for the agreed task. The client must notify us of known hazards such as unstable surfaces, hidden cables, underground services, aggressive animals, contaminated soil, protected plants, or areas where digging is restricted. Any failure to provide accurate information may result in delay, extra cost, or the need to alter the work method. We may refuse to carry out work if, in our view, it presents an unacceptable risk to people, property, or the environment.
Where the client is absent, the client is responsible for giving clear instructions and confirming any restrictions before work begins. If no instruction is provided, we will use reasonable professional judgment in line with the agreed specification. The client should also remove or secure fragile items, ornaments, furniture, ornaments, tools, pets, and valuables from the working area. We are not responsible for items that should reasonably have been protected or removed by the client before the service began. If we are asked to move items to complete the work, we will do so with reasonable care, but only at the client’s risk unless otherwise agreed.
Service Standards and Liability
We will carry out landscaping services in Coneyhall with reasonable skill and care, using appropriate tools and methods for the task agreed. However, gardening and landscaping involve living materials, weather exposure, seasonal change, and surface conditions that can affect the appearance or performance of the finished work. We do not guarantee the success of plants, turf, or seeded areas unless such a guarantee is expressly written into the agreement. Natural variations in growth, settlement, colour, and texture are not defects if they are consistent with the character of the work and the conditions on site.
Our liability for loss or damage is limited to the extent permitted by UK law. We are not responsible for indirect or consequential losses, including loss of profit, loss of enjoyment, loss of opportunity, or inconvenience, except where such exclusion is not allowed by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. If we are found liable for property damage directly caused by our negligence, our liability may be limited to the reasonable cost of repair or replacement, taking into account wear, age, and condition.
We are not liable for pre-existing faults, hidden defects, underground obstructions, drainage issues, structural weaknesses, or damage caused by the client’s instructions where those instructions were reasonable and carried out with due care. If a claim arises, the client must notify us as soon as reasonably possible and provide access to inspect the issue. We may be given the opportunity to remedy the problem before any third-party repair is arranged. Any attempt by the client to alter, complete, or repair the relevant work without our consent may affect the assessment of liability.
Waste, Green Waste and Environmental Compliance
Waste generated during Landscaping Coneyhall services may include grass cuttings, hedge trimmings, soil, branches, packaging, broken materials, and other green or general waste. Unless specifically agreed otherwise, the quotation will state whether waste removal is included. If waste removal is not included, the client is responsible for arranging disposal in accordance with applicable waste regulations. If we remove waste, we will do so using lawful and environmentally responsible methods, and the cost of disposal may be reflected in the price. Any charges for skip hire, tip fees, loading time, or segregated disposal will be set out in the quotation or invoice where possible.
All waste handling will comply with applicable UK waste management legislation, including the duty to ensure that waste is transferred only to authorised carriers or disposal facilities. Green waste may be composted, mulched, chipped, or removed for disposal depending on the service agreed and the nature of the material. We may separate recyclable and reusable material where practical. Hazardous items, contaminated soil, asbestos, chemicals, oils, or controlled substances are excluded from ordinary landscaping work unless specifically agreed and lawfully managed by trained specialists. If such material is found on site, we may stop work and notify the client of the additional steps required.
The client must not place prohibited or hazardous materials into any green waste pile or waste container used for the works. If the client asks us to remove items that are not permitted under the agreed waste arrangement, we may refuse and may charge extra for safe handling or specialist disposal if lawful and available. Where waste is left on site for later collection, the client is responsible for keeping it safe and secure. We do not accept responsibility for waste that is removed or interfered with by third parties after the work has finished, unless we failed to take reasonable steps required by the agreement.
Suspension, Termination and Governing Law
If the client breaches these terms, fails to make payment, repeatedly reschedules, or creates unsafe working conditions, we may suspend the service or terminate the booking on written notice. If the agreement is terminated after work has started, the client must pay for work completed, materials purchased, and any non-cancellable costs already reasonably incurred. We may also terminate the arrangement if continuing would be unlawful, unsafe, or commercially impractical due to events outside our control. Where termination is due to our own decision and not the client’s breach, we will refund any advance payment relating to work not yet performed, subject to lawful deductions.
Neither party will be liable for failure or delay caused by events beyond reasonable control, including severe weather, fire, flood, acts of government, transport disruption, utility failures, labour shortages, or supply interruptions. In such cases, the affected party should notify the other as soon as reasonably possible and take steps to reduce the delay or impact. If a force majeure event continues for a prolonged period, either party may have the right to end the affected booking on fair notice, with payment due for work already completed or costs already incurred.
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction unless the law requires otherwise. If any disagreement arises, both parties should first try to resolve the issue by discussion and written communication in good faith. These Terms and Conditions are intended to provide a balanced framework for professional Landscaping Coneyhall work, supporting clear expectations on booking, payment, cancellation, liability, and waste compliance while preserving the legal rights that cannot be excluded by contract.
